Excellent Opportunity for sales operations / After sales with leading manufacturer of Railway Engineering and Mobility company in Mohali.

Dear Candidate,

Greetings for the day!!

We are hiring for one of our esteemed Clients who is a leading manufacturer of Railway Engineering and Mobility  in Mohali for the below mentioned position,

Designation: sales operations / After sales 

Location: Mohali

Experience: 5 to 15 years

Position: Permanent

Sales Operation Head

Key Responsibilities

• Client & Field Engagement: Represent Tayalco across Indian Railways headquarters, production units, and zonal workshops. Conduct site visits, meetings, and product evaluations.

• Sales & Business Development: Implement marketing and sales strategies for tenders, developmental orders, and new product introductions. Track opportunities from enquiry to delivery.

• After-Sales & Service Coordination: Manage installation, commissioning, and post-supply technical issues with the production and QC teams.

• Technical Documentation & Compliance: Prepare and maintain tender submissions, inspection reports, service logs, and performance records as per railway standards.

• Customer Issue Resolution: Coordinate root-cause analysis and feedback closure for any customer complaints or rejections.

• Cross-Functional Coordination: Bridge communication between marketing, quality, production, and purchase teams for swift execution.

• Market Intelligence: Gather on-ground insights on competitor activities, pricing, and new RDSO specifications.

• Reporting & CRM: Maintain dashboards for site visits, open issues, and order status through CRM tools and Excel reporting.

• Representation & Communication: Present Tayalco’s product capabilities confidently to railway officials and institutional buyers.

Desired Skills & Competencies

• Strong understanding of sales processes, after-sales service, and customer relationship management in RAILWAYS.

• Excellent negotiation, communication, and interpersonal skills.

• Proficiency in reporting systems and MS Office applications.

• Ability to analyze performance metrics and implement process improvements.

• Strong leadership and team management skills.

• Ability to handle high-pressure situations while maintaining a customer-first approach.

• Knowledge of railway/engineering products, safety systems, or mobility solutions (preferred).

• Willingness to travel to client sites across India.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, or related field.

• 5–10 years of experience in sales, after-sales, or customer support roles within manufacturing, railways, automotive, or industrial sectors.

• Proven record of managing key accounts, customer service, and business development activities.

• Located in Mohali, Chandigarh , Kharar or nearby area (Much preferred)

 After-Sales Service Manager

Key Responsibilities

• Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness.

• App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations).

• Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation.

• Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports.

• Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support.

• RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues.

• Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations.

• Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams.

• Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app.

• Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.

Required Skills & Competencies

• Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing.

• Strong execution discipline: you can run SLA-based closures and stop issues from aging.

• Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting.

• Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders.

• Strong documentation rigor and ability to defend closures with evidence.

• Good Excel/MIS capability for reporting and analysis.

Qualifications

• B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred).

• 4–10 years relevant experience; railways exposure is a strong advantage.

• Administration job and there is no travel expected . Travel heavy role also available .

If interested kindly share your updated resume to hrm@mmenterprises.co.in